Driver Policy

This Privacy Policy ("Policy") describes the policies and procedures on the collection, use, disclosure and protection of your information when you use our website located at gorafeeq.com, or the Rafeeq mobile application (collectively, "Rafeeq Platform") made available by Rafeeq Trading & Services WLL ("Rafeeq", "Company", "we", "us" and "our"), a private company established under the laws of Qatar having its registered office P.O. Box 60346, Doha, Qatar. The terms "you" and "your" refer to the user of the Rafeeq Platform. The term "Services" refers to any services offered by Rafeeq whether on the Rafeeq Platform or otherwise. Please read this Policy before using the Rafeeq Platform or submitting any personal information to Rafeeq. This Policy is a part of and incorporated within, and is to be read along with, the Terms of Use.

By using the Rafeeq Platform and the Services, you agree and consent to the collection, transfer, use, storage, disclosure and sharing of your information as described and collected by us in accordance with this Policy. If you do not agree with the Policy, please do not use or access the Rafeeq Platform.

Driver app collects and shares the following information to RAFEEQ AL DARB TRADING SERVICES AND TRANSPORTATION portal while using the app or in the background to improve delivery service and user experience.

1. Phone Number and location data
App Functionality

We collect your phone number to enable core app functionality, such as user authentication and personalized experiences.

Developer Communications

To provide support, updates, and important notifications related to the app, we may use your phone number for communication purposes.

Fraud Prevention

We collect and analyze data, including phone numbers, to detect and prevent fraudulent activities, ensuring a secure environment for all users.

Security

Your phone number may be used for security purposes, such as account recovery and identity verification.

Compliance

We may use your phone number to comply with legal obligations and regulatory requirements.

Account Verification and Managemen

Your phone number is used to verify your account and manage user profiles.

2. App Identification

Our app may collect information about other apps installed on your device, such as package names or app names for.

- Detection of potentially harmful or unauthorized apps
- Identification of specific apps that may interfere with the proper functioning of our app

We use this information solely to ensure the optimal performance and security of our app.

We do not sell, trade, or otherwise transfer your phone number or any personally identifiable information to external parties without your consent, except as required by law or as outlined in this Privacy Policy.

You can update or change your phone number and communication preferences within the app settings. If you have any concerns about your privacy, please contact us at [email protected]

We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, and destruction.

We reserve the right to update and modify this Privacy Policy. Any changes will be communicated through the app or via email.

If you have any questions, concerns, or requests regarding your privacy or this Privacy Policy, please contact us at [email protected]

If you have any queries relating to the processing or usage of information provided by you in connection with this Policy, please email us at [email protected] or write to our Grievance Officer at the following address: Rafeeq Grievance Officer P.O. Box 60346, Doha, Qatar If you come across any abuse or violation of the Policy, please report to [email protected]