Rafeeq is the first 100% Qatari online delivery platform that is not only restricted for food but also delivers electronics, cosmetics, stationary, including clothing and stars’ boutiques.

An advanced multivendor platform that offers a variety of vendors which include, but are not limited to, restaurants, pharmacies, cosmetics, perfume shops, florists, grocery stores, etc.

Rafeeq generates all submitted orders to the designated vendor. From there, the vendor accepts the order and starts the preparation while our drivers start their journey towards the vendor. When the order is ready, the driver picks it up and safely delivers it to your house.

When you search for the vendor’s name, you will find a star. When you click on it, it will be immediately put in your favourite’s list for further reference.

Our customer service centre operated 24/7. Call us on +974 4448 2000 to get the help you need or raise a complaint.

Contact our call centre immediately and they will help solve your issue. Most often, they will contact the restaurant and add your order.

You have the option to cancel an order that you placed within 5 mins. If it took longer, you could contact our customer service agents and they will help you.

The process of a refund to the bank account takes from 3-45 days and due to the bank’s protocol. However, refunding to the wallet takes a maximum of 48 hours.

The wallet is made for you to fill it with the required amount for your future use or to refund money back in it when returning or refunding an order purchased. It is basically money credit on the application.

You can send credit to be put in the wallet for a friend to purchase from the application. However, this should be done through the phone number they have registered in Rafeeq with.

No, unfortunately that service is not available at the moment. However, we are constantly working on improving the application to make it as accessible as possible.

Due to the heavy complaints of drivers delivering and having to drive from the south of the country to its north. We have now improved our strategy and are delivering depending on zones or areas. We hope you understand temporary tactic and be patient till we start delivering from all across Qatar again.

We always aim to provide our customers with the most comforting services. Thus, you can pay with credit/debit card, cash on delivery and money in the wallet.

Rafeeq operates 24/7 and you can place an order at any time you want depending on whether the vendor you want delivers during that time or not.

No, this option is not available on the application yet. However, we are constantly working on improving our application to serve your needs.

We welcome all vendors who abide by the Qatari Law. Check the application to have a look at the variety of options available.

We apologize for the inconvenience this may cause you. We work hard every single day to cover all areas across Qatar and satisfy our customers. Be patient! We will hopefully resume delivering to your location at the soonest.

Please fill in the registration form at the become a store page for easier and quicker registration. Otherwise, please make sure you contact us through (phone number of designated person) or email us at (email of designated person)

Yes, delivery to the customer will be made by the vendor however, the customer will not be able to track their order.

1 - Advertising the vendor and products/foods it offers with our stars by providing them a sample items of their choice.
2 - Placing products in the stars’ boutiques which will allow of a constant advertising to the product.

The main elements of opening a vendor at Rafeeq are the reputation, food quality and photos to ensure that the items in the vendor sell to the consumers.

This depends on the vendor. However, it takes a minimum of 2 business days after all the work paper is completed.