Our valued Customers may exchange or return their purchases within 14 days from the delivery date of order under the following Terms and Conditions:
- The Goods to be exchanged or returned must be in good condition and can be resalable in its original packaging and cards as well as attached to the original purchase receipt.
- The Goods to be exchanged or returned are not matching the ordered product and /or have defects and/or defects are not apparent at the time of purchase.
- Shoes and accessories should be returned with original branded boxes, placed inside a parcel box when being shipped.
- Cosmetics and perfumes must be returned without opening and/or using the product while maintaining no damage to the outer packaging.
- Gold can be returned and/or exchanged only within 24 hours of the delivery date of the product.
- Oud, incense and its derivatives are neither returnable or replaced.
- Products that are sold as sets (means purchases consist of several items and sold as a whole) cannot be exchanged or refunded solely or individually.
- In case the Customer would like to return an item after receiving it intact without any damages, the Customer shall bear the cost of shipping through DHL shipping service Company (DHL) with the condition that the goods to be returned are in their original condition (unused and with their original packaging) and attached to the original purchase receipt.
- The Customer shall not bear the cost of shipping/ delivering the products with manufacturing defect.
- All refunds will be made through the original payment methods.
- If the product was purchased by credit card, the amount refunded should be by credit card.
- If the product was purchased in cash, the refund should be made to the Customer in cash.
- The product purchased under promotional prices will be refunded based on same price of the purchased.
- The refunding and exchanging process of any product is managed and accepted by The (customer service).
- The department will ensure the status of the product subject to the refund or exchange. The (customer service) may refuse to exchange or refund the Product if it was not in accordance to the above-mentioned terms.
- The department will ensure the status of the product subject to the refund or exchange. The (customer service) may refuse to exchange or refund the Product if it was not in accordance to the above-mentioned terms. After completing the shipping process, the Customer must contact us to provide us with the shipment number expected to arrive. [email protected]
